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Refund Policy
 
1. Under what circumstances will a customer be refunded his/her money?
a. Order cancelled on request by the customer
If a customer wishes to cancel his/her order then he/she is asked to go to the Contact Us page and send us a mail.
The percentage of refund differs depending upon the reasons mentioned below:
 
Refund Percentage Conditions
100% When our supplier has not been ordered for any item and the credit card has not been charged.
90% When our supplier has not been ordered for any item but the credit card has been charged.
30% When our supplier has already been ordered for item.
0% When the ordered item is taken away from our store/office for delivery.
 
b. If the recipient is disappointed with the item delivered
If the recipient is dissatisfied with our delivered goods, then we guarantee cent percent refund of money to the buyer. We maintain our assurance upon the aspects mentioned below: - After the delivery is done, the recipient instantly refuses to accept it and return it in undamaged condition to the address mentioned in the Delivery Order.
AND
- Mentioning the reasons of disappointment, the customer sends us a mail entering the Transaction Id along with the name of the sender and the recipient. We value our customer's response as it helps us upgrade our products and services.
 
c. Inadequacy of the product color chosen or gift type
When the gift type or color of products chosen by the customer is absent in our store (due to shortage in supply) at that definite time and we are unable to fulfill the order within the time as specified, then we inform our customer about it and provide him/her 100% money back.
 
d. Destination of delivery is beyond the range of our limit
We pay back the amount also when the area of residence of the recipient is not enlisted in our specified delivery locations and is beyond our coverage or is not accessible due to certain conditions.
 
2. How is the money paid back?
As soon as the criterions mentioned above are fulfilled, the process of will be carried out within 3 days. We will notify the customer about the refund via a mail. This notification must be kept safe to check it against the monthly credit card bill.
 
 
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